Any brand’s reputation be it online or otherwise is shaped by the dominance of rumors, hearsay, criticisms, displeasure over unfulfilled promises.
As a result the public or consumer sentiment goes against them especially with the rampant use of various social media platforms, consumer-review sites, Google and Youtube video channels that give voice to negative expressions.
The focus areas of our online reputation management would be:
- Repair and removal
- Suppression and protection
- Review management
- Influencer marketing & Digital PR